Welcome to the Crown Jewel Customer Care Area

Concierge

How can I contact a Crown Jewel representative?
  • Crown Jewel customer service representatives are available to answer your questions at 714.546.8571 M-F 9am-5pm (pst) or by email at concierge@crownjewelbrand.com 
  • Please use this link to contact us directly.  CONTACT US 
  • Please allow 24 hours for an email response but if you need immediate service please call us right away. 
  • Any after hour phone messages will be returned the following business morning. 
Our Guarantee

Crown Jewel stands behind the quality and craftsmanship of all of its products. If you believe your item is defective or has not lived up to its reputation over time, please contact our customer service team at 714.546.8571 or via email concierge@crownjewelbrand.com. We appreciate your business and thank you for shopping Crown Jewel Brand.

Shipping

How long will it take to receive my item?
  • Currently Crown Jewel ships via USPS Or UPS ground service. 
  • We ship from Orange County California on or by the following business day. 
  • Time in transit is usually 1 to 5 business days depending how far from California. 
  • If you need expedited shipping methods please call us @ 714.546.8571 or Email us at concierge@crownjewelbrand.com.
  • Upon shipping, a tracking number will be provided with your email shipping order confirmation. 
How much will shipping cost?
  • Shipping rates are $8.00 for continentel USA. ( Excluding International, Alaska & Hawaii )
  • To receive free shipping you must meet the minumum stated on the top of the website.
  • During Promtional Sales Events the cost is stated at that time.
  • Please email us for rates outside the continental USA. 
  • concierge@crownjewelbrand.com

Returns & Exchanges

What is our return policy?
  • Returns: We accept all items back for a refund for the full amount of the items within 60 days unwashed/worn with tags still applied. You are only responsible for the shipping charges incurred for your order. 
  • Exchanges: We do cover shipping to exchange your items(s). 
  • If you believe your item is defective or has not lived up to your expectation we absolutely want to hear from you regardless of how long you have been wearing it. 
  • Any items purchased in November or December as gifts have until March 1st to return.  
  • To INITIATE A RETURN please go to our "how to return an item" section. 
Holiday/December Gift Return Policy

1. All orders placed in December are not due for return until Feb 1st.

2. If you need a gift receipt please email us the order #. 

 

How do I return an item?
  1. Request either a return or exchange via email. EMAIL US 
  2. Include either the invoice, packing list or sales order # or just your first and last name will suffice.
  3. List the Items you wish to return and NO explanation is required unless you wish to.
  4. For exchanges please list the style #, size & color you wish to purchase instead. Check our inventory first please.
  5. We will contact you with the additional instructions within 24 hours of your request. M-F.
  6. Please do not just send items back without us issuing an RMA. We handle everything from then on.

ADDITIONAL INSTRUCTIONS FOR A RETURN ONLY: Upon receiving your return email request, we will email you an RMA # with a Shipping Label Attached with final instructions. 

ADDITIONAL INSTRUCTIONS FOR AN EXCHANGE: Upon receiving your exchange email request, we will email you an RMA # along with your exchange order confirmation along with final instructions. We will send a return shipping label inside the exchange order so you DO NOT need to do anything until you receive the exchange shipment. 

Email:   concierge@crownjewelbrand.com

Phone:  714.546.8571

Payment

Why does my credit card statement show a Recurring Charge?

Crown Jewel never receives or store your credit card number nor do we ever create recurring charges on your account. Instead we use Stripe as our secure payment processor who receive your sensitive credit card information securely and charge your card for us. 

Stripe's method to securely store and save your card sends a notice to your bank that the charge is a "recurring charge". This is false and should be ignored, all charges made by Crown Jewel are one time only.

Your Order

Can I place an order over the phone?
  • Crown Jewel customer service representatives are available 9am to 5pm pst. Monday – Friday to help you with your purchase. Please call us at 714.546.8571
  • Any after hour phone voicemail messages will be returned by the following business day. 
How do I cancel/change my order?
  • If you want to add or remove an item please let us know as soon as possible so we can update your order before it ships. Please Call( for faster service) or EMAIL US if there are ever any issues or concerns.  Unfortunately, once your order leaves the building we are unable to cancel or make changes.  When you receive your shipping email do not assume your order has left the building so best to call us to find out. T..714.546.8571  
How is tax calculated?
  • State laws require that we charge applicable sales tax on orders shipped to California only.