Welcome to the Crown Jewel Customer Care Area

Concierge

How can I contact a Crown Jewel representative?
Our Guarantee

Crown Jewel stands behind the quality and craftsmanship of all of its products. If you believe your item is defective or has not lived up to its reputation over time  please contact our customer service team at 714.546.8571 or via email concierge@crownjewelbrand.com. We appreciate your business and thank you for shopping Crown Jewel!

Shipping

How long will it take to receive my item?

• Currently Crown Jewel only offers 3-5 day standard shipping.

How much will shipping cost?
  • Standard ground shipping costs a flat rate of $8 dollars on orders less than $100 dollars.

Returns & Exchanges

What is our return policy?
  • Any item purchased sitewide including sale items may be returned for a full refund or an exchange within 30 days. Please return with the original tags attached.  Shipping charges both ways are covered for exchanges only.  For a full refund you will only be responsible for the shipping charges incurred.
  • Crown Jewel stands behind the quality and craftsmanship of all of its products. If you believe your item is defective or has been damaged en route, please contact our customer service team at 714.546.8571 or via email concierge@crownjewelbrand.com. We appreciate your business and thank you for shopping Crown Jewel!
How do I return an item?

To return please email or call us with the following;

  1. Request either a return or exchange.
  2. Include the invoice # of the original order along with your name.
  3. Items you wish to return and/or any new items you would like to have in exchange.
  4. For exchanges please list the style #, size & color. Check our inventory first please.
  5. We will contact you with the additional instructions within 24 hours of your request. M-F.

Email:   concierge@crownjewelbrand.com

Phone:  714.546.8571

Are there return Shipping Charges

Exchanges: Free of charge both ways. Try to exchange the same quantity of items or total dollar amount purchased. Styles can be diff and the total doesn’t have to match. We will credit or debit accordingly.

Return only: You are responsible for the return amount of $10.00. For original orders lager than $150 will be free of charge. For VIP Accounts; No charge for any returns/exchanges. To be eligible for a VIP account your accumulative purchases must be greater than $1,000.00.

Your Order

Can I place an order over the phone?
  • Sure! Crown Jewel customer service representatives are available 9am to 5pm pst. Monday – Friday to help you with your purchase. Please call us at 714.546.8571
How do I cancel/change my order?
  • Once you receive your order confirmation via e-mail please double check your order and if you want to add or remove an item please let us know as soon as possible so we can update your order before it ships. Please CONTACT US if there are ever any issues or concerns.  Unfortunately, once your order ships, we are unable to cancel or make changes to your online order. When you receive your order, check the invoice and the merchandise, we want you to be 100% satisfied with your purchase. 
How is tax calculated?
  • State laws require that we charge applicable sales tax on orders shipped to California only.